Return and Refund Policy

At Arreunirn, we prioritize your satisfaction and the integrity of your fitness journey. We have established a transparent and professional resolution protocol to ensure that every post-purchase interaction is handled with the highest degree of fairness and corporate accountability.

1. Statutory Eligibility for Returns

Arreunirn provides a standard 30-day return window, effective from the date of confirmed delivery. To maintain our high standards of product hygiene and quality, a return is only eligible for approval if it fulfills the following criteria:

  • Pristine Condition: The item must remain in the exact, unaltered state as delivered.

  • Original Presentation: All original tags, seals, and labels must remain intact and attached.

  • Packaging Integrity: The product must be housed within its original, undamaged packaging, including all protective inserts and accessories.

  • Authentication: A valid receipt or digitized proof of purchase must be submitted with the request.

2. Formal Return Authorization Protocol

To initiate a return, you must first obtain a Return Merchandise Authorization (RMA) by contacting our relations team at support@arreunirn.com.

  • Authorized Logistics: Upon approval, we will issue comprehensive instructions regarding the designated return facility.

  • Strict Rejection Policy: Arreunirn will not accept or assume liability for any parcels transmitted to our facilities without prior formal authorization.

3. Allocation of Transportation Costs

  • Brand-Attributed Errors: If a return is necessitated by a structural defect, transit damage, or an incorrect item being dispatched by our warehouse, Arreunirn shall bear all associated return shipping expenses.

  • Consumer-Initiated Returns: For returns predicated on personal preference, "change of heart," or situational changes, the customer is responsible for all return freight charges. Please be advised that original shipping fees paid at the time of purchase are non-refundable.

4. Mandatory Inspection of Damages & Discrepancies

Upon receipt of your order, we mandate an immediate inspection of the contents.

  • Reporting Window: If you identify a malfunction, structural compromise, or a discrepancy in your order, please notify us within 72 hours at support@arreunirn.com.

  • Resolution: Prompt reporting allows our team to facilitate a swift corrective action, such as a priority replacement or a comprehensive credit adjustment.

5. Categorical Exclusions (Non-Returnable Items)

Due to hygiene standards and the specialized nature of our inventory, the following items are exempt from our return policy:

  • Customized Merchandise: Any equipment featuring personalized engravings, custom logos, or bespoke modifications.

  • Final Sale Items: Purchases involving digital gift cards or items explicitly cataloged as "Final Sale" are ineligible for restitution or exchange.

6. European Union Statutory 14-Day Cooling-Off Period

In accordance with EU consumer protection regulations, customers residing within the European Union possess the statutory right to cancel or return their purchase for any reason within 14 days of receipt, without justification. All aforementioned "Pristine Condition" requirements remain applicable for these statutory returns.

7. Restitution & Refund Disbursement

Following the arrival and successful quality inspection of your returned item, we will issue a formal notification regarding the status of your refund.

  • Credit Issuance: Approved refunds are automatically processed and credited to the original instrument of payment.

  • Internal Processing Time: Please allow up to 10 business days for our quality assurance team to finalize the inspection and approval.

  • Banking Cycles: Subsequent to our approval, please allow an additional 3 to 5 business days for your financial institution to post the credit to your account.

8. Conflict Resolution & Fair Practice Commitment

Arreunirn values your trust above all else. Should you experience any dissatisfaction with our products or services, we urge you to contact us directly at support@arreunirn.com. We pledge to acknowledge all grievances within 24–48 hours and work diligently toward a mutually equitable resolution.

Corporate Identity & Contact Information

  • Brand Authority: Arreunirn

  • Legal Entity: HONG KONG TANA LIMITED

  • Official Headquarters: Unit 60, 3/F, Yau Lee Center, No. 45 Hoi Yuen Road, Kwun Tong, KL, Hong Kong

  • Client Relations: support@arreunirn.com

  • Official Phone: +1 (213) 928-7703